Job Reference Number: MVP 2026
Department: BUSDEV_MEMV – BUSINESS DEVELOPMENT MEMBER VALUE
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
Overview: AVBOB Mutual Assurance Society Invites Unemployed South African Graduates
The above-mentioned position exists at the Graaff Reinet. The incumbent will be responsible to ensure management and compliance of all funeral branches within the EC region in order to achieve business objectives.
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Job Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme:
List of offices: HUMANSDORP LIFE OFFICE
–HUMANSDORP LIFE OFFICE
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Job Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
About AVBOB
AVBOB is Africa’s largest mutual assurance society, established in 1918 in Bloemfontein to provide funeral insurance,, and burial services. As a member-owned, non-profit insurer, it reinvests profits into benefits for policyholders, including free funeral benefits, cash back, and, in some cases, R3,000 in immediate cash.