Mukuru - Careers South Africa

Location: Johannesburg, ZA / Pretoria, ZA / Cape Town, ZA

Mukuru is not just helping people move money, it is helping people grow their careers. Mukuru Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.

ALSO CHECK: The Department of Public Service and Administration (DPSA) New Job List – Circular 14 of 2026

Why Mukuru learnership matters

This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.

What you’ll learn and do

Deliver great customer experiences

Assist customers with their queries via calls and digital channels
Help customers create and manage money transfer orders
Provide clear and helpful information about Mukuru services

Build practical skills

Learn how to use systems like Zendesk for ticketing and support
Develop strong communication and problem-solving skills
Gain exposure to contact centre operations

Support customers end-to-end

Identify customer needs and provide the right solutions
Escalate queries where needed and follow up with customers
Assist with account creation and onboarding processes

Grow your confidence and capability

Learn how to manage time, multitask, and work under pressure
Build professional communication skills across different cultures and languages
Understand compliance basics like FICA and money transfer processes

What you need to apply

Grade 12 (or equivalent)
Good communication skills in English and one of the following:
Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu
A passion for customer service and helping people
Basic computer skills

What will help you stand out

Any customer service or contact centre exposure (even informal)
Strong communication and listening skills
A positive attitude and willingness to learn

About Mukuru

Mukuru is a leading African-focused fintech platform offering, safe, and fast international money transfers across 60+ countries, serving millions of users. Founded in 2004, it provides accessible financial services, including the Mukuru Wallet, card services, and funeral cover, enabling users to send money via mobile app, WhatsApp, or agents.