Location: Johannesburg, ZA / Pretoria, ZA / Cape Town, ZA
Mukuru is not just helping people move money, it is helping people grow their careers. Mukuru Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.
ALSO CHECK: The Department of Public Service and Administration (DPSA) New Job List – Circular 14 of 2026
Why Mukuru learnership matters
This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.
What you’ll learn and do
Deliver great customer experiences
- Assist customers with their queries via calls and digital channels
- Help customers create and manage money transfer orders
- Provide clear and helpful information about Mukuru services
Build practical skills
- Learn how to use systems like Zendesk for ticketing and support
- Develop strong communication and problem-solving skills
- Gain exposure to contact centre operations
Support customers end-to-end
- Identify customer needs and provide the right solutions
- Escalate queries where needed and follow up with customers
- Assist with account creation and onboarding processes
Grow your confidence and capability
- Learn how to manage time, multitask, and work under pressure
- Build professional communication skills across different cultures and languages
- Understand compliance basics like FICA and money transfer processes
What you need to apply
- Grade 12 (or equivalent)
- Good communication skills in English and one of the following:
Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu - A passion for customer service and helping people
- Basic computer skills
What will help you stand out
- Any customer service or contact centre exposure (even informal)
- Strong communication and listening skills
- A positive attitude and willingness to learn
About Mukuru
Mukuru is a leading African-focused fintech platform offering, safe, and fast international money transfers across 60+ countries, serving millions of users. Founded in 2004, it provides accessible financial services, including the Mukuru Wallet, card services, and funeral cover, enabling users to send money via mobile app, WhatsApp, or agents.
HOW TO APPLY
ALSO CHECK: How do I Find and Apply for a Learnership in South Africa
Get Connected!
Follow us on our Social Media Handles to remain connected to daily opportunities:
Facebook: https://www.facebook.com/careerssouthafrica/
Linkedin: https://www.linkedin.com/company/careers-south-africa-za/
WhatsApp Group: https://chat.whatsapp.com/JVphaaPQEOU9VBlpVJAtIi?mode=gi_t
WhatsApp Channel: https://whatsapp.com/channel/0029Vb7gAx5J3jupoQfCwt2n
1 thought on “Mukuru Customer Support Learnership Opportunity – Johannesburg, Pretoria And Cape Town”