Location: Johannesburg
Closing Date: 24 June 2026
Job Summary: Absa is Looking for a Call Centre Agent Inbound & Outbound in Johannesburg
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
Requirement: NQF Level 6
Collections experience is an advantage.
Education: Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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About Absa South Africa
Absa (formerly Amalgamated Banks of South Africa) is one of South Africa’s largest and most trusted financial institutions, headquartered in Johannesburg and publicly listed on the JSE Limited. The bank was established in 1991 through the merger of United Bank, Allied Bank, Volkskas Bank, and TrustBank, creating the country’s first fully integrated banking group. As a wholly owned subsidiary of Absa Group Limited, Absa Bank serves as the group’s flagship operation and is licensed by the Reserve Bank of South Africa.
Absa offers a comprehensive suite of banking and financial solutions across retail, business, wealth management, corporate, and investment sectors. For individual customers, products include transactional accounts, credit cards, saving and investment solutions, personal loans, automobile loans, student loans, and overdrafts. The bank also serves commercial and corporate clients with business credit cards, asset finance, term loans, business overdrafts, international banking, property finance, and specialized funding, while Absa CIB positions itself as a leader in Africa with both local presence and global reach.
As of December 2025, Absa operates 630 branches, over 5,000 ATMs, and more than 90,000 point-of-sale systems across South Africa, employing over 26,000 people in the country. The bank serves customers in diverse sectors including construction, manufacturing, logistics, the public sector, and franchising, and has expanded its presence mainly throughout South Africa and Namibia. Absa describes itself as a leading pan-African bank determined to be a globally respected organization of which Africa can be proud.