Job Purpose:
- To deliver marketing support in order to process marketing transactions accurately and timely through the execution of predefined work objectives as per agreed standard operating procedures.
Minimum Experience
- 1 – 2 years’ experience in a similar environment
Minimum Qualification for the Motus Job
- Matric
- Any relevant tertiary qualification would be advantageous
Other Job Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide accurate product/service information
- Resolve customer queries and complaints efficiently
- Capture and update customer information on systems
- Follow up on leads, enquiries, and service requests
- Meet daily/weekly call and performance targets
- Escalate complex issues to relevant departments
- Maintain high levels of customer satisfaction and service quality
- Adhere to scripts, processes, and compliance standards
- Track product performance and drive improvements
Generic Job Outputs
PROCESS
- Assist in the implementation of marketing campaigns to ensure target audiences are reached.
- Coordinate relevant public relations and events activities.
- Deliver on agreed performance targets according to set procedures and service level agreements
- Distribute marketing material to franchises/dealerships as and when required to ensure information is available to clients.
- Execute work in line with governance and compliance processes.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Monitor media for above the line and below the line exposure to track brand presence
- Provide marketing support to the product/brand managers to ensure marketing department is running smoothly.
- Provide operational support in order to gain knowledge and workplace experience.
- Provide reports on marketing data received (consumer data, consumer trends data, marketing data and other) to ensure management can make informative decisions.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
- Assist in the development of marketing campaigns that supports all traditional elements required in order to deliver leads, sales, brand and company objectives in alignment with the business strategy.
FINANCE
- Adhere to financial administration delivery processes and comply with internal control and governance standards and report on any deviations to minimise risk.
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers’ expectations in the business.
- Deliver work activities effectively to satisfy customers
PEOPLE
- Attend learning initiatives to improve work quality and enhance own skills
- Own and live up to company values
HOW TO APPLY
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