FlySafair is Looking for a Customer Service Agent: Matric Job
Location: Johannesburg
Closing Date: 10 November 2026
Safair Operations, operating as FlySafair has a temporary vacancy for a Customer Service Agent based at OR Tambo International Airport. The successful applicant will report to the Duty Station Supervisor.
Job Description
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
- Assist customers when there are flight disruptions and/or cancellations;
- Handle and safeguard of confidential information;
- Address any complaints in a professional and timeous manner;
- Escalate any problematic issues to the Supervisor on duty;
- Provide professional Customer service at all times.
Job Requirements
- Grade 12 or equivalent;
- Airport and ticket sales experience;
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- Excellent understanding of delivering great customer service;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Conflict resolution skills.
Personal Attributes
- Punctual;
- High degree of patience and assertiveness;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate timekeeping;
- The ability to work well under pressure;
- Practice good time management;
- Customer focused and service orientated.
Application Guideline
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirement.
Closing Date: 10 November 2026
About FlySafair
FlySafair is a South African low-cost airline that began operating on 16 October 2014. It is operated by Safair Operations, an established aviation company founded in 1965, and is known for affordable fares, simple service and strong on-time performance. FlySafair’s first aircraft, a Boeing 737-400, entered service with the airline’s distinctive pink-and-blue tail.
The airline was created to make air travel more accessible to South Africans by offering lower fares on popular domestic routes. Its entry into the market helped reduce average ticket prices on some routes by as much as 32%, opening up flying to travellers who had not previously been able to afford it. FlySafair has since grown into one of South Africa’s largest domestic carriers, operating a fleet of Boeing 737 aircraft
.FlySafair serves major South African cities including Johannesburg, Cape Town, Durban, Gqeberha, East London, George, Bloemfontein, Lanseria, Hoedspruit and Mbombela. It has also expanded into regional international routes, with destinations such as Windhoek, Zanzibar, Mauritius, Harare, Victoria Falls, Livingstone and Maputo. Its main operational bases are at O.R. Tambo International Airport, Lanseria, Cape Town and Durban.
The airline is recognised for operational reliability. In 2024, FlySafair was named the most on-time airline in the Middle East and Africa, with 93.82% of its flights arriving on schedule. The company attributes this performance to data-driven scheduling, fleet management and investment in systems that reduce disruption for passengers.
Career opportunities at FlySafair include roles for pilots, cabin crew, aircraft maintenance engineers, ground operations staff, customer service agents, call-centre staff, sales and marketing professionals, finance staff and information-technology specialists. The airline also offers internships and graduate opportunities for young South Africans. FlySafair’s focus on low fares, punctuality and customer service has made it a major player in South Africa’s aviation sector.