FNB FirstJob Learner Programme: On-Job Hands-on Experience

FNB FirstJob Learner Programme: On-Job Hands-on Experience

Location: Johannesburg

Closing Date: 20 November 2026

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required

• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures. Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value “I get better and better”.
• Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

About FNB South Africa

FNB South Africa, also known as First National Bank, is one of South Africa’s oldest and most recognised banks. Its history can be traced back to the Eastern Province Bank, formed in Grahamstown in 1838. Today, FNB operates as a division of FirstRand Bank Limited and is part of the FirstRand Group, one of the largest listed financial institutions in Africa.

FNB provides personal, private, business, commercial and corporate banking services to millions of customers across South Africa. Its products include transactional accounts, savings and investments, credit cards, home loans, vehicle finance, personal loans, insurance, forex, and digital banking solutions. FNB is known for its strong digital banking offering, including the FNB App, online banking, eWallet and smart devices.

The bank is also a major supporter of small businesses and entrepreneurs. Through FNB Business, it offers funding solutions, business accounts, card machines, fleet services, commercial property finance and alternative energy solutions. FNB also supports women in business, black-owned SMEs and youth entrepreneurs through initiatives such as the Vumela Fund and Fundaba.

FNB is also involved in social responsibility and community development. The bank supports early childhood development, elderly care, disaster relief, financial inclusion, financial wellness and affordable housing. Its FNB nav» platform provides customers with tools to manage their money, improve their financial health and access important services.

Career opportunities at FNB include roles in banking, finance, credit, risk, compliance, technology, cybersecurity, data analytics, sales, marketing, human resources, legal services and customer care. The bank also offers graduate programmes, internships and learnerships for young South Africans. FNB’s head office is located at 4 Merchant Place in Sandton, Johannesburg.

HOW TO APPLY

CLICK HERE TO APPLY

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